Library Zen: Dealing With Difficult Customers

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Original Image Credit: Nick KenrickCC BY 2.0

iSchool Connext will be hosting a midday training for information professionals interested in strengthening their customer service skills. Do you sometimes deal with customers who are rude, confrontational, even bordering on abusive? This session will help you discover how to use your voice and word choice to control and calm the situation. You’ll even get some techniques for quick de-stressing, so you can stay positive and not let one bad apple affect your next interaction or the rest of your day.

Presented by: Carrie Herrig, M.B.A., a Learning & Development Coordinator at University of North Dakota

When: Thursday February 25, 2016 at 12p (Pacific Time)

Collaborate link to access:

Contact iSchool Connext at with questions.


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